Privacy Policy

How we protect and handle your personal information

Effective Date: January 15, 2025

Introduction

At SmartStream Innovate, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial analysis training programs and services. We believe transparency builds trust, so we've written this in plain language.
As a company operating in Thailand while serving international investment professionals, we comply with both Thai Personal Data Protection Act (PDPA) and international privacy standards. This means your data gets the highest level of protection regardless of where you're located.

Information We Collect

Personal Information You Provide

When you sign up for our programs or contact us, you might share information like your name, email address, phone number, work experience, and educational background. We also collect payment information when you enroll in our courses.
Contact Details Professional Background Payment Information Learning Preferences

Automatic Information Collection

Our website collects some technical information automatically — things like your IP address, browser type, and which pages you visit. This helps us understand how people use our site and improve the experience. We use cookies for this, but you can control cookie settings in your browser.

How We Use Your Information

  • Deliver our financial analysis training programs and provide student support
  • Send course updates, schedules, and important program information
  • Process payments and maintain billing records
  • Improve our courses based on student feedback and learning outcomes
  • Comply with legal requirements and protect against fraud
  • Send occasional updates about new programs that might interest you

Marketing Communications

We might send you information about new courses or industry insights, but only if you've opted in. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do share limited information with trusted partners who help us run our business:

Service Providers

Our payment processors handle transaction security, email service providers send course communications, and cloud storage providers keep your course materials safe. These companies can only use your data to provide services to us and must protect it according to strict agreements.

Legal Requirements

Sometimes we're legally required to share information — like responding to court orders or protecting against fraud. We'll always try to notify you unless prohibited by law.

Your Privacy Rights

Under Thai PDPA and international privacy laws, you have several important rights regarding your personal data:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.

Correct Information

If any of your personal information is incorrect or outdated, you can ask us to fix it right away.

Delete Your Data

You can request deletion of your personal information, though we might need to keep some records for legal or business reasons.

Restrict Processing

You can ask us to limit how we use your information while we address any concerns you might have.

How to Exercise Your Rights

To use any of these rights, just send us an email at contact@smartstream-innovate.com with your request. We'll need to verify your identity first, then we'll respond within 30 days. There's no fee for most requests.

Data Security

Our Security Measures

We protect your information using industry-standard security measures including encrypted data transmission, secure servers with regular security updates, restricted access to personal information on a need-to-know basis, and regular security audits and monitoring.
While we work hard to protect your information, no system is 100% secure. We encourage you to use strong passwords and keep your login credentials private.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy. Generally, this means:
  • Student records: 7 years after course completion for certification purposes
  • Financial records: 5 years as required by Thai accounting laws
  • Marketing communications: Until you unsubscribe or ask us to delete them
  • Website usage data: 2 years for analytics purposes
After these periods, we securely delete or anonymize your information unless we're legally required to keep it longer.

International Data Transfers

As an educational company serving international professionals, we sometimes need to transfer your data outside Thailand. This might happen when we use cloud services or communicate with students in other countries.
When we transfer data internationally, we ensure adequate protection through approved transfer mechanisms like standard contractual clauses or by transferring only to countries with adequate data protection laws.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
We recommend checking this page periodically to stay informed about how we protect your privacy.

Questions About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

Email: contact@smartstream-innovate.com
Phone: +66 42 221 346
Address: 19/4 Langwatpa Rd, Tambon Tha Pradu, Mueang Rayong District, Rayong 21000, Thailand

We typically respond to privacy inquiries within 2 business days.